This policy applies to all bookings made through the VPARC patient app. It explains when a booking can be cancelled, how refunds are calculated, and how long they take.

1. Regular Physiotherapy Sessions (Session Packages)

Sessions are pre-paid as a package — 1 session, or in bundles of 5. There's no fixed appointment date; visit any day during clinic hours while sessions remain.

Cancelling: Request cancellation of any unused portion any time during clinic hours (10 AM–6 PM), through My Bookings. Not available once a session has been marked as started.

Refund calculation: Sessions already used are counted at the full, undiscounted per-session rate first. Only the remaining amount is refunded — the bundle discount is earned by completing the full package.

2. One-Time Specialty Assessments

Covers individually booked services like Posture Analysis, Gait Analysis, and similar one-time assessments. Full refund any time before the assessment is marked as started. No refund once it has started.

3. Appointments with Dr. Punj

Booked directly by phone, not through the app. Call the same number you used to book to cancel or reschedule.

4. How Refunds Are Paid

Refunds go back to the original payment method used at booking — this can't be changed to a different account.

Typically processed within 5–10 business days of approval, depending on your bank.

Check refund status any time in My Bookings.

5. Free or Promotional Bookings

Bookings made using Free Access or a fully-covered promotional offer have no payment attached, so no monetary refund applies. These can still be cancelled to free up the booking.

6. Cancellations Initiated by the Clinic

If VPARC needs to cancel a booking, a full refund is always issued for any unused portion, regardless of any discount originally applied.